For every program being run, there must be some complaints that are attached to it. There might be issues that users will be facing over time and you will need a means of laying out complaints so that they can be resolved as quickly as possible.
UIF Complaints
Many users have experience difficulty using the UIF system in one way or the other. There are about 20,000 users on the UIF platform if not more and there are issues that they will encounter one way or the other. Issues like login users, payment issues, file complaints issues and many others. Not everyone gets a response easily and the UIF officials are always working tirelessly towards all of this. Emails are being filtered and it is based on a first-come, first-serve position. Not every contact address or information you see online that you should send an email to, you should check properly to be very sure before making a move to send that email. Some so many persons have sent emails to the wrong address and have not responded thinking itโs the fault of the UIF. If you do not know anything about this program it is advisable that you take your time to study more about it, threesome complaints already have been answered here.
Not every email you send the UIF is being responded to easily, there have been requests of soft many persons that have said they have not been responded to for months. This is why you are advised to speak with the person in charge of your province as you will get a faster response easily. You can either call, send them a mail or even pay a visit to them in the office. The many benefits that come with the UIF are one of the reasons the government is urging more people to try it out. There are several ways to complain to the UIF and there are several officials available to even ask questions that will get you through on what you are supposed to do.
UIF Complaints Email
There are several UIF complaint emails that one can use to send out issues. Place calls to the following numbers or sends a direct email to them on any issues you are facing.
The Department of labour Customer Contact Centre: 0861 843 384.
The Department of labour Office of Consumer Protection (OCP): (012) 394 1436 / 1558 /1076.
E-mail: [email protected]
The Department of labour Website: www.thedti.gov.za.
National Consumer Tribunal (NCT): (012) 663 5615.
Labour Department Complaints Contact Number
The department of labour has been able to provide constant details for complaints in different provinces and there are very much available to assist you and make sure that there is progress in whatever you are doing. Each province has officials that are responsible and you can reach out to any of them via cell numbers or emails, you also have the right to pay a visit to the labour centres and make your complaints in person.
Province | Responsible Official | Labour Centres | Cell Numbers | Emails |
Eastern Cape | Erna Terblanche | Port Elizabeth/ Uitenhage/ Graaf Reinet/ Grahamstown/ Cradock | 082 800 5163 | [email protected] |
Zukiswa Soldaat | East London/ King Williamstown/ Queenstown/ Aliwal North/ Fort Beaufort | 066 480 0062 | [email protected] | |
Ntombomzi Dlova | Transkei | 066 480 0060 | [email protected] | |
Free State | Pitso Potsane/ Zinhle Mzila | Welkom/ Kroonstad/ Sasolburg | 063 693 7283/ 083 635 2301 | [email protected]/ย [email protected] |
Tsietsi Mosothoane/ Corne van Niekerk | Bloemfontein/ Botshabelo/ Petrusburg/ Zastron | 076 981 0324/ 082 563 2403/ 082 908 1716 | [email protected]/ย [email protected] | |
Tebogo Mogotlane/ Andries Tshabalala/ Bibi Ndlovu | Bethlehem/ Phuthaditjhaba/ Ficksburg/ Harrismith | 082 097 3461/ 082 306 6701/ 072 339 7369 | [email protected]/ย [email protected]/ย [email protected] | |
Gauteng | Peter Godongwana / Lindiwe Sibiya | Johannesburg/ Carletonville/ Roodepoort/ Sandton/ Randburg/ Soweto/ Maponya Processing Office | 082 883 7553/ 066 304 3618 | [email protected]/ [email protected] |
Sena Shangase/ Ntombi Khoza | Pretoria/ Temba/ Ga-Rankuwa/ Shoshanguve/ Atteridgeville/ Bronkhorstspruit/ Mamelodi/ Krugersdorp/ Randfontein | 082 908 2158/ 066 481 8649 | [email protected]/ย [email protected] | |
Gladys Sekhukhune/ Nomalan Pillay | Germiston/ Alberton/ Benoni/ Brakpan/ Kempton Park/ Vereeniging/ Vanderbijlpark/ Nigel/ Springs/ Boksburg/ Sebokeng | 082 827 0210/ 083 798 8214 | [email protected]/ย [email protected] | |
Kwazulu Natal | Gugu Khomo | Durban/ Chatsworth, Pinetown, Prospecton, Verulam/ Phoenix/ Tongaat,Port Shepstone, Stanger, Ulundi/Jozini, R Richards bay/Eshowe | 072 849 9335 | [email protected] |
Simenyiwe Mchunu | Durban/ Chatsworth, Pinetown, Prospecton,Verulam/ Phoenix/ Tongaat, Port Shepstone, Stanger, Ulundi/Jozini, Richardsbay/Eshowe | 066ใ489 0853 | [email protected] | |
Jabu Fakazi | Pietermaritzburg, Richmond, Kokstad, Estcourt, Dundee, Ladysmith, Newcastle, Vryheid | 082 772 2821 | [email protected] | |
Limpopo | Ronet Landman | All Provincial Labour Centres | 076 792 9676 | [email protected] |
Mpumalanga | Michael Nkabinde | Kwamhlanga/ Middelburg/ Emalahleni | 082 483 6435 | [email protected] |
Philisiwe Mabuza | Barberton/ Malelane/ Mashishing/ Mbombela/ Sabie | 066 344 0115 | [email protected] | |
Nomvula Mkhonto | Bethal/ Carolina/ Ermelo/ Mkhondo/ Secunda/ Standerton | 066 344 0110 | [email protected] | |
North West | Marcia Mogamisi | Mafikeng/ Lichtenburg | 073 032 4027 | [email protected] |
Lerato Mitambo | Rustenburg | 079 872 5770 | [email protected] | |
Andrew Mogonediwa | Brits/ Mogwase | 078 408 8042 | [email protected] | |
Dlangamandla Mabusela | Klerksdorp/ Potchefstroom | 078 408 8042 | [email protected] | |
Olebile Phiritshwane | Vryburg/ Taung/ Christiana | 072 851 7488 | [email protected] | |
Northern Cape | Bulelani Gwabeni | De Aar/ Postmasburg/ Kimberley/ Kuruman/ Upington/ Springbok/ Calvinia | 072 215 7580 | [email protected] |
Western Cape | Thozama Ngonyama | Bellville | 082 438 6975 | [email protected] |
Bhele Mzinyati | Cape Town | 076ใ879 3477 | [email protected] | |
Karen Fuller | Mitchells Plain | 072ใ560 2721 | [email protected] | |
Rozetta Van Wyk | Paarl | 082ใ888 3342 | [email protected] | |
Zulaigha Smith | Somerset West | 082ใ796 1849 | [email protected] | |
Evril Adams-August | Vredenburg | 082ใ908 2173 | [email protected] | |
Tembekile Hoza | Worcester | 082ใ384 1505 | [email protected] | |
Hlanganisa Dalasile | Beaufort West | 072ใ354 8659 | [email protected] | |
Timoti Nyakaza | George | 082ใ806 8044 | [email protected] | |
Sulette Cronje | Knysna | 082 459 9615 | [email protected] | |
Gerhard Janse Van Rensburg | Mossel Bay | 082ใ294 5678 | [email protected] | |
Denver Siebritz | Oudtshoorn | 082ใ301 6447 | [email protected] |
Finally
UIF complaints are meant to happen and there are so many ways that you can go about it. The UIF has brought up so many channels that will assist many people in going about complaints and making sure that they get responses or whatever the responses needed are not ignored or delayed. A lot of people know so much about the UIF and the benefits that come with it.
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